Refund policy

Due to the unique nature of our products, which are produced exclusively upon order, our return and exchange policies are tailored to these circumstances. Our pieces/products are crafted to be one-of-a-kind, and as such, we cannot support returns or exchanges if the wrong size, color is ordered, or if there is a change of mind post-purchase.

**Return and Replacement Policy for Damaged or Defective Items**

We are committed to ensuring the satisfaction and enjoyment of your purchase. If your item arrives damaged or defective, we will process a replacement for the item instead of a refund. Please be aware that since our products are made to order, minor variations in the placement of the print may occur. We maintain a tolerance of 0.5 inches for print placement. Variations within this range will not be considered as defects.

To initiate a return for a damaged or defective item, please contact us at info@explodingimagination.com. In your message, describe the issue and include photos of the damage or defect. We will review your request and provide further instructions on how to proceed. 

**Damages and Issues**

Please inspect your order upon reception. Should you find the item defective or damaged, or if you receive the wrong item, contact us immediately. This enables us to evaluate the issue and take steps to rectify it promptly.

**Exceptions / Non-returnable Items**

Certain items are not eligible for return, including perishable goods, custom products made to your specifications, and personal care goods. Returns of hazardous materials, flammable liquids, or gases are also not accepted. Should you have questions or concerns regarding the return of a specific item, please reach out to us.

Unfortunately, returns on sale items and gift cards are not accepted.

**Exchanges**

Given the made-to-order nature of our products, we do not offer direct exchanges. 

**European Union 14-Day Cooling-Off Period**

For our customers in the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The conditions for the item's return remain as stated above: it must be in the original condition, unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase is required.

**Contact Information**

For any questions regarding returns, or for more information on our policies, please contact us at info@a3worldholdings.com